Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How long does it take to receive a bridal or evening wear order?
Standard delivery for our ready-to-wear collections typically takes 3-5 business days. For made-to-order bridal gowns, please allow 4-6 months for production and shipping.
What is your return policy for online purchases?
We offer a 14-day return window for all full-price items, provided they are unworn and have all original tags attached. Please note that bespoke and altered garments are non-returnable.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide via secure, insured courier services. Shipping costs and delivery timelines vary based on your destination.
How can I ensure I am ordering the correct size?
We provide a comprehensive size guide on each product page. As our garments often feature intricate tailoring, we recommend comparing your measurements to our guide or contacting our stylists for personalized advice.
Can I book an appointment for a bridal fitting?
Absolutely. You can book a private consultation at our London flagship boutique or with one of our global stockists through the 'Appointments' section of our website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.